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Privacy Policy

Privacy Policy 


What this Privacy Policy covers 

This privacy policy sets out how The QSS Group collects, uses and protects your personal information. The QSS Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.  

The QSS Group may change this policy from time to time which reflect changes to our privacy practices due to legal or operational reasons. The revised policy will be posted on this page and by continuing to use our website you agree to this policy. 

What Information do we collect? 

Information obtained from contracted customers 

When we sign a contract to carry out work with a customer we need to process your personal information to contact you and carry out our service properly, the types of information we collect are: 

  • Name, current place of work, email address and telephone number, company’s address, company’s email address and telephone number (we need an e-mail or telephone number to contact you to arrange work and we would use a current place of work to ensure our response is tailored to the customers field). 

  • Your payment information such as credit or debit card details (this allows us to invoice you for the work we carry out). 

Information from website enquiries 

For visitors to our websites who send us an enquiry about a service we may collect the following information. 

  • Name, current place of work, email address and telephone number (we need an e-mail or telephone number respond to an enquiry and we would use a current place of work to ensure our response is tailored to the customers field). 

Information from cookies and other tracking technology 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site.  

  • We use cookies to allow us to provide you with a personalised experience. 

  • We use traffic log cookies to identify which pages are being used.  

  • We analyse data about web page traffic and improve our website to tailor it to customer needs.  

  • We only use this information for statistical analysis purposes and then the data is removed from the system.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.  

What do we do with your Personal Information when you end your relationship with us? 

We will continue to store archived copies of your Personal Data in line with our Data Retention policy, for legitimate business purposes and to comply with the law. 

We will continue to store anonymous or anonymized information, such as website visits, without identifiers, to improve our Services. 

Who sees the personal information that we hold? 

We do not share, disclose, sell, rent, or otherwise provide Personal Information to other companies. All the information provided to us is kept secure within the company and only accessed by those who need it to carry out our service. 

How do we keep your Personal Information secure? 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis. 

How do we use information for marketing? 

We do not send marketing materials unless we have your consent.  

When submitting an enquiry, the user is asked for consent to be sent marketing materials, this is completely optional and if a customer changes their mind later they can unsubscribe from any of our marketing e-mails or by contacting us at

Controlling your personal information 

Information provided through 

Information which has been sent to us in the form of an enquiry or signing up to our newsletter will be kept on our database. To request a copy of this information you can follow the steps below. 

Information provided through contractual agreements 

Information which has been sent to us for contractual purposes will be stored on our database. To request a copy of this information you can follow the steps below. 

Requesting a copy of or removing the information we hold on you 

Please contact us at or by sending a letter to the address below if you would like: 

  • A copy of the information we hold on you. 

  • Have previously agreed to us using your personal information for direct marketing purposes but would now like to be removed. (You can also do this through the “Unsubscribe” button at the bottom of our marketing e-mails). 

  • To update the information we have on you. 

  • To remove your Personal information from our records completely. 

Alternatively, you can ask for a Subject Access Request Form to be sent to you via email or post. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

Contact Information 

If you have questions or suggestions regarding data protection, contact us at: 


Badger Farm 

Willowpit Lane 


DE65 5FN 



Tel: 01332 221400 

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