Course Overview:

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Conflict resolution training provides all delegates with the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Course / Session Duration:

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Conflict resolution training is a one-day course that has been developed to give delegates an awareness and identify potential danger signs within conflict situations.  This course can be delivered online or as a traditional face-to-face tutor led session on your own site or venue.

Learning Outcomes:

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• Establish how to manage and reduce conflict within the workplace

• Demonstrate the ability to remain calm in confrontational situations

• Identify how body language & non-verbal communication contributes to conflict

• Define contributing factors that can negatively influence an individual’s behaviour

• Recognise warning signs that can lead to aggression and concerns for personnel safety

Target Audience:

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This course is designed for everyone to gain the confidence and skills needed when faced with conflict situations.

Assessment Method:

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Delegates will be assessed during the course based on participation and role play. Attendance certificate can be issued upon successful completion of the course.