Conflict resolution training provides all delegates with the skills, knowledge, and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
Course / Session Duration:
Conflict resolution training is a one-day course that has been developed to give delegates an awareness and identify potential danger signs within conflict situations. This course can be delivered online or as a traditional face-to-face tutor led session on your own site or venue.
Establish how to manage and reduce conflict within the workplace
Demonstrate the ability to remain calm in confrontational situations
Identify how body language & non-verbal communication contributes to conflict
Define contributing factors that can negatively influence an individual’s behaviour
Recognise warning signs that can lead to aggression and concerns for personnel safety
On completion of this course all delegates will receive a certificate of attendance.
This course is designed for everyone to gain the confidence and skills needed when faced with conflict situations.
Delegates will be assessed during the course based on participation and role play. Attendance certificate can be issued upon successful completion of the course.