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Internal Quality Auditor Training
This two-day course is designed to train Internal Auditors to play a full and active role in determining:
- The adequacy of the management system
- Working compliance with the documented system
- That the documented system is in compliance with ISO 9001
- The effectiveness of the documented system and efficiency of the operation
- Opportunities for process and business improvement
Course Topics
- What is an audit and the role of an Internal Auditor?
- Introduction to Quality Management System (QMS) auditing
- Purpose and requirements of ISO 9001
- QMS and related standards
- Typical contents of process based documentation
- QMS documentation
- Managing the internal audit programme
- Factors for determining audit frequency
- The internal audit process: Preparation
- The internal audit process: Audit performance
- Deciding activity compliance, effectiveness and efficiency
- The internal audit process: Audit reporting and follow-up
Course Outcomes
Delegates will understand the principles of internal Quality System auditing and be able to:
- Describe the responsibilities of the internal auditor and the role of internal audits in maintaining and improving quality management systems and delivering business benefits
- Describe the purpose and structure of ISO 9001 with reference to the PDCA cycle and the model of a process based quality management system
- Have the skills necessary to:
- Plan and prepare for an internal audit of part of a quality management system
- Gather objective evidence through interview and sampling of records
- Write factual audit reports that help to improve the effectiveness of the management system
- Identify ways in which the effectiveness of corrective actions might be verified
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